Origins Loyalty Program FAQs
What is the Origins Loyalty Program?
Origins Loyalty Program is a membership that allows you to accumulate points for your purchases. For every 1 Malaysian Ringgit (RM) spent you will be entitled to 1 reward point (1RM = 1pt). You will be entitled to accumulate points for rewards, that are redeemable based on reward tiers. You will also be entitled to Welcome, Birthday and other communication offers.
How do I join as a Origins Loyalty Program member?
You are entitled to join the program when you make a purchase with Origins. For every RM1 you spend, you will be entitle to 1 reward point. All you need to do is agree to the Origins Loyalty Program terms and conditions upon registration.
How do I earn points with Origins Loyalty Program?
You will earn points with every purchase made with Origins brand at participating department stores counters or at Origins retail stores . For every RM1 spent, you will be entitled to 1 reward point. RM 1 = 1 Point
When will my Origins Loyalty Program points expire?
Your Origins Loyalty Program points are accumulated during each calendar year. At the end of 31 December each year, your accumulated points in the present calendar year shall be saved in record and shall only be used for redemption during reward redemption period (usually held during April next calendar year). You must redeem your available points prior to the end of reward redemption period, or the available points will expire. On 1 January of the new calendar year, your points reset to zero (0) and you start accumulating new points for the new calendar year.
Can I exchange my points for products outside of the rewards program?
Your Origins Loyalty Program points are only entitled for exchange based on reward tier offering. In the event that rewards are not available it would be at the brand's discretion to provide an alternative with similar value. Points are not eligible for cash or product exchanges.
When will I get to redeem my Origins Loyalty Program rewards?
Redemption of rewards occurs annually and usually during the month of April. You will be notified by the brand of your eligibility and reward redemption.
Where can I go to view my points balance?
Points balance summaries will be included in selected communications. You may also choose to review points in store by reaching out to our friendly beauty advisors
I was in a rush with my purchase and did not advise Beauty Advisor of my membership upon my purchase, am I still eligible to earn points for my purchase?
Unfortunately no, points can only be accumulated at the point of purchase.
Can I share my membership with my family or friends?
Only one program account may be associated with the Origins Loyalty Program.
Can my family member act on my behalf to redeem my rewards?
It is strongly not recommended as redemption requires OTP verification of the registered mobile number.
I realised I have 2 Origins Loyalty Program memberships, can I combine this into a single program and have the points consolidated?
Yes you may, all you need to do is to seek assistance from our friendly Beauty Advisor for assistance. Do note it may take up to 7 working dates for merge to be complete.
Is the Origins Loyalty Program program applicable around the world or in Asia?
The Origins Loyalty Program is currently only available for Malaysia and non-airport purchases. Purchases made in airport stores and retail stores outside of Malaysia are not eligible purchases for the purpose of this program
Can I choose to not be part of the Origins Loyalty Program after registering my interest?
We will be sorry to understand that you would not like to be part of the program and rewarded. At anytime you feel that the program does not suit your needs you may cancel your membership by contacting firstname.lastname@example.org or by visiting any participating department store counter or Origins retail store and tell a beauty advisor that you would like to cancel.
Can I choose to not receive any communications while remaining a member of the Origins Loyalty Program?
If I am an existing Origins consumer, do i need to subscribe into the Origins Loyalty Program?